Business Operations & Outsourcing

Redefine success in every corner of your business with precision, innovation, and efficiency

Transform every corner of your business with our adaptable operating model that seamlessly integrates multidisciplinary teams and cutting-edge technologies within a dynamic ecosystem of partners. With a commitment to overall cost optimization, we consistently strive to deliver maximum value for:

Process Transformation: Enhance performance through cutting-edge practices for growth and innovation.

Governance & Reporting: Generate data-driven analyses for continual process optimization.

Operations: Provide tailored solutions through a skilled, multilingual, and experienced team to ensure seamless support.

Our clients

Don't just take our word for it

Our Offerings

We enhance operational efficiency to minimize service delivery time and costs

Smart Business Operations

Simplify your sales environment, bridge the gaps between buyers and sellers, along with substantially boost to transform sales and revenue operations by a comprehensive services

Global Supply Chain Management

Create a data-driven operating model that connects intelligent technologies, talent, and data and analytics to provide real-time, actionable insights

Enterprise Process Automation

Seamlessly integrate intelligent technologies, talent, and advanced analytics to create a dynamic and responsive operating model

We assist your end-customer needs for better engagement and interaction

Smart Sales Service

Create and maintain website and app content, engage with sellers to manage product catalogue and other such services to keep online store up to date for your customer

Digital Marketing

Offer comprehensive suite of digital marketing services to understand your customer, engage them at their moment of need and most importantly across all your channels

Intelligent Customer Service & Contact Center

Operate full featured contact center and form a 360° view by managing customer interaction across email, bots and virtual as well as traditional voice channel

Digital Commerce services for every business model

We develop digital commerce solutions that serve your specific needs

Success stories

Imagine your company finding the same success

DAIKIN Vietnam

Known for its groundbreaking air conditioning and climate control solutions, DAIKIN stands out as a key player in Vietnam’s industrial landscape. Their commitment to advanced technology and sustainability positions them as leaders in the industry. In adapting to the post-Covid era, DAIKIN sought to swiftly modernize its operations, transitioning from traditional paperwork to an efficient E-Office system.

65.000

successfully processed digital forms at 250+ departments

<12 hours

average time to complete a request

<1 day

total time to process request forms to sale

Read all story

Smartbox

Smartbox Group, the number one experience gift provider in Europe, selling millions of gifts every year across Europe. They can be found in 11 countries: France, Belgium, Spain, Italy, Sweden, Denmark, the Netherlands, Portugal, Switzerland, UK and Ireland. Believing that life is more fulfilled through experiences than physical goods, Smartbox Group offers their customers the gift to live and create unforgettable memories.

21%

increase in customer number since launching

38%

increase in rate of return

Read all story

Our People

Global Services, Delivered Locally

Minimize hiring and HR headaches with our 1000+ professionals across 11 centers. We specialize in delivering local insights for informed decision-making, reducing time to value, all while ensuring absolute confidentiality.

Value Enablers

With 18+ years of strategic managed services experience, we elevate 1000+ roles to focus on higher value and business outcomes with a highly agile and experienced workforce, proficient in diverse languages, business processes & models.

Multidisciplinary Team

SmartOSC boasts a team of certified experts - designers, architects, data scientists, business strategists, industry leaders. We empower businesses to achieve resilience, agility, competitive advantage, and greater value.

Our Partners

We use powerful technology to deliver outstanding service

Our Working Process

Assess

Craft personalized job roles, skill matrices, and identify process optimizations, ensuring peak technological performance through our expert evaluation of tools and configuration requirements.

Design

Tailor training programs, establish dynamic team roles, and foster process excellence. Ensure seamless integration of cutting-edge technology through our meticulous creation of configuration documents and a secured role-based access control matrix.

Implement

Initiate operations, provide essential training, and manage stakeholder impact with adept processes. Seamlessly integrate technology by onboarding your team, granting system access, and configuring essential tools and services.

Operate

Provide valuable feedback, insightful recommendations, and continuous learning through precise tracking and reporting to ensure sustained excellence across all our operations

Experience outcomes, not work