Privacy Policy

  • Introduction
  • What information do we collect?
  • Information about your visit to this website
  • Our safeguarding measures
  • Your rights
  • Who do we share your information with
  • Changes to this privacy policy


Established in 2006, SmartOSC Australia is an innovation-driven, full-service e-commerce agency that strives to build mutually successful, ongoing relationships with our partners and clients. We are a strategic partner to Magento, Sitecore, Shopify Plus, Salesforce Commerce Cloud, BigCommerce, AEM, U-commerce, Kentico, and other platforms.

SmartOSC understands that privacy is an important concern for visitors to our website located at This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through our website or we collect as a result of your visit so you can obtain the level of privacy you prefer. 

The pages on the website are published by SmartOSC Australia, a local consulting firm with clients from the ANZ market with headquarters based in Vietnam.

Our office registered address is at Suite 2128, 223 Liverpool Street, Darlinghurst, New South Wales 2010, Sydney.

What information do we collect?

We obtain your personal data either directly from you or through information you provide on social media platforms. Personal information may also be gathered for background checks during the recruitment process.

The type of personal data collected depends on your interaction with us. It may encompass:

Details you provide when inquiring about our services, subscribing to our mailing list, using our website, visiting our office, interacting with us a client or supplier of clients, as well as interactions on our social media pages (e.g., Facebook, Twitter, LinkedIn, and Instagram). This could include your name, email, and phone number.

On certain occasions, data may be obtained from third parties such as recruitment agencies, social media, and other data providers with your lawful consent.

Information about your visit to this website

When you visit our website we may collect details of your website visit, including name, email, phone number, IP address (a unique identifier for your computer or other device), website URL and mobile device ID. Our website also uses cookies please see our cookie policy here for details.

Our safeguarding measures

We employ suitable technical and organizational safeguards to maintain the security, accuracy, and currency of your disclosed personal data. Your information is kept only for so long as is necessary for the purposes for which it is used, for example, to administer a promotion or consider your employment application, or as otherwise required by law

Your rights

You are entitled to ask:

1. for a copy of the personal information we hold about you, and details about how we are processing your personal information;

2. to have any inaccuracies in your personal information corrected;

3. to have your personal information erased, or for our use of it to be restricted (for example, if your preferences change, or if you don’t want us to send you the information you have requested).

Please contact us using the details set out below if you would like to exercise any of these rights.

Who do we share your information with

We collect your personal information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

  • administering and responding to your inquiry or feedback about our products and/or services;
  • administering and conducting internal traineeships;
  • facilitating our internal business operations, including fulfillment of any legal and regulatory requirements;
  • improving the operation or navigation of our websites;
  • maintaining and improving the functionality of a Website to provide better service to Website visitors and users, including the compilation and analysis of statistics and trends, the provision of information to you relating to the content available on that Website and any e-commerce transactions conducted via that Website;
  • providing direct marketing materials, events, special offers, competitions and promotions in person and via any medium including mail, telephone or any other form of electronic, emerging, digital or conventional communications channel;
  • providing you with relevant advertising when you use our Websites or those of a third party; and

We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.

Disclosure of personal information to third parties

For the purposes described above, or to operate a Website or deliver a service, personal information may be shared with our group companies, selected service providers and other trusted third parties (and their directors, servants and agents) either in Australia or overseas. Since our group companies located globally, selected service providers and/or other trust third parties may be engaged to provide a variety of functions, such as legal and accounting services, data storage, and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions.

We may also disclose personal information we collect from you:

  • to our related companies, suppliers, consultants, contractors or agents for other purposes directly related to the purpose for which the personal information is collected;
  • where the law requires or authorizes us to do so;
  • to others that you have been informed of at the time any personal information is collected from you; and
  • with your consent (express or implied) to others.

Changes to this privacy policy

We routinely assess our privacy policy to ensure it aligns with how we handle your personal data and complies with relevant data protection regulations.

We retain the authority to amend this privacy policy as we see fit. Any modifications will be published on our website. We urge you to periodically review this privacy policy.