Openpay has been a leading provider of payment services across AU & NZ since 2013. Their strongly differentiated ‘Buy now. Pay smarter.’ (BNPS) solution leverages their powerful technical platform, and provides the most flexible plans in the market, in industries where they can make a real difference, across Home Improvement, Healthcare, Auto Repair / Service, Memberships and Education as well as Retail.
Client Name
Open Pay
Scope of work
Purchase Flow, Refund Processes, Spending Limits, Order Status Management.
Technology
BNPL Integration, BigCommerce
Project Case
SmartOSC addressed challenges in creating a seamless purchase flow, robust refund system, configurable spending limits, and efficient order status management for a multi-brand retail client.
Challenges
1
The need to create a seamless purchase process was driven by the challenge of delivering a user-friendly experience to the multi-brand retail client's diverse customer base.
2
Crafting a robust refund system was essential to address the challenge of ensuring a hassle-free returns process, crucial for customer satisfaction.
3
The challenge of accommodating a wide range of customer budgets required the implementation of flexible spending limits, catering to the multi-brand retail client's clientele.
4
Efficient order status management was essential to meet the challenge of enhancing operational efficiency for the multi-brand retail client, ensuring timely order processing and delivery.
SOLUTIONS
SmartOSC took the time to thoroughly understand OpenPay's BNPL solution, ensuring that the integration was perfectly aligned with its unique features and requirements.
Leveraging their experience in eCommerce and platform integrations, SmartOSC developed connectors that seamlessly integrated OpenPay with the BigCommerce platform. This included functionalities for applications, credit assessments, approvals, and account management.
The integration was designed to be scalable, future-ready, and capable of adapting to the evolving needs of OpenPay and their multi-brand retail client.
